Delivery and Returns

Please read before ordering!

IMPORTANT

All orders made between 13th September 2018 and 12th October 2018 may take up to 28 working days to me processed before being dispatched as we are on holiday. Thank you for your patience.

Products are handmade to order and can take up to 14 working days (weekends and bank holidays are not included) to be dispatched, they then will be sent first class via royal mail (This is not a tracked service, if you would like to pay extra to receive tracking, please email us!). This usually would get to you within a day or two but we do not guarantee it! (Overseas can take up to 14 days after being posted to get to you

We retain proof of postage receipts for every order we send so we are not responsible if your parcel gets lost in the post.

We are based in Bristol, Uk, if you would like to collect an order to save postage costs and time, please e-mail us at jaceysclothing@hotmail.co.uk and we can arrange it!

We do not offer refunds as everything is handmade to order, we can exchange your items for different sizes or for items of the same value! The item must be unworn and in a good sell-able condition. Please contact us within 2 weeks after receiving your order, if you would like an exchange. 

We do not offer cancellations of orders as everything is handmade to order.

Please double check with our size guide before ordering!

Email us with any enquiry's and we will get back to you as soon as we can.